Refund and Returns Policy

At Valentina Stay, customer satisfaction is our priority. We aim to provide high-quality Fishing Gear, Hiking Gear, and Luggage. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:
✅ The item is damaged, defective, or incorrect at the time of delivery.
✅ You contact us within 3 days of receiving your order to initiate a return.
✅ The product is unused, in its original packaging, and in the same condition as when it was delivered.

We do not accept returns for:
❌ Change of mind after delivery.
❌ Products that have been used, altered, or damaged due to misuse.
❌ Items not returned in their original condition or missing parts.

2. How to Request a Return

To initiate a return:

  1. Email us at [email protected] within 3 days of receiving your order.
  2. Include the following details:
    • Full Name
    • Order Number
    • Reason for Return
    • Photos of the damaged/defective item (if applicable).
  3. Wait for our customer service team to review your request.
  4. If approved, you will receive instructions on how to return the item.

3. Return Process

  • Once your return is approved, we will arrange for a pick-up at your delivery address whenever possible.
  • You must hand over the item in its original packaging to our courier or delivery partner.
  • If pick-up is not available in your area, you may be required to ship the product back to us. Shipping instructions will be provided via email.

4. Refund Policy

Since we only offer Cash on Delivery (COD):

 

  • If the return is not approved after inspection, we will notify you with an explanation.

5. Exchanges

  • If you receive a defective or incorrect product, we will exchange it for the same item (if available).

6. Cancellations

  • You can cancel your order anytime before it is shipped by contacting us at [email protected].
  • Once shipped, the order cannot be canceled and will need to go through the return process if eligible.

7. Shipping Costs for Returns

  • If the product is defective, damaged, or incorrect, Valentina Stay will cover all return shipping costs.
  • If the return is requested for any other reason (which may not be eligible), the customer may be responsible for shipping fees.

8. Contact Information

For all return and refund inquiries, contact our Customer Support Team:
📧 Email: [email protected]