Welcome to Valentina Stay! We are committed to delivering high-quality Fishing Gear, Hiking Gear, and Luggage to customers all around the world. Please review our shipping policy to understand how we process and deliver your orders.
1. Shipping Locations
📍 Worldwide Shipping:
We offer shipping to most countries and regions around the world. However, there may be limitations in areas where logistics or customs restrictions apply. If we are unable to deliver to your location, we will notify you promptly after you place your order.
2. Shipping Methods
We use trusted delivery partners and courier services to ensure your orders arrive safely and on time.
- Cash on Delivery (COD) is available for all shipments.
- Orders are dispatched from our fulfillment centers within 1 to 3 business days after order confirmation.
3. Delivery Timeframes
🌍 Estimated Delivery Times:
- Local Deliveries: 5 to 7 business days
- International Deliveries: 7 to 21 business days, depending on location and customs clearance.
Please note:
- Delivery times may vary due to unforeseen circumstances, customs delays, or regional restrictions.
- Remote areas may require additional delivery time.
4. Shipping Charges
- Shipping charges (if applicable) are calculated at checkout and based on the delivery address and weight of the package.
- Some locations may qualify for free shipping promotions, which will be displayed at checkout.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- You can use this number to track your shipment status on the courier’s website.
- If you need assistance with tracking your order, feel free to contact us at [email protected].
6. Customs and Import Duties
- International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
- These charges are the responsibility of the recipient.
- Valentina Stay is not responsible for any customs delays or charges incurred.
7. Failed Deliveries & Reattempts
- If you are unavailable at the time of delivery, our courier partner will attempt to deliver the package again.
- For Cash on Delivery orders, please ensure someone is available to make the payment at the time of delivery.
- If the package cannot be delivered after multiple attempts, it will be returned to us, and the order may be canceled.
8. Damaged or Missing Packages
If your package arrives damaged or if there is an issue with the delivery:
- Contact us within 48 hours of receiving the order.
- Email [email protected] with your order number and clear photos of the package/item.
9. Contact Us
If you have questions about shipping or need further assistance, feel free to reach out:
📧 Email: [email protected]