Welcome to Valentina Stay! We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase through our website. By using our site, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit Valentina Stay, we collect certain information to process your orders and improve your shopping experience. The types of information we collect include:
- Personal Information:
- Name
- Shipping Address
- Email Address
- Phone Number
- Order Information:
- Product details
- Delivery preferences
- Non-Personal Information:
- IP address
- Browser type
- Device information
- Pages you visit on our site
- Time spent on our pages
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your order status
- Provide customer support
- Improve our website, products, and services
- Send you updates about promotions, offers, and new arrivals (only if you consent)
3. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We only share your information in the following situations:
- With our delivery partners to ensure successful order delivery
- When required by law or to protect our legal rights
- With service providers who help us run our website and services (under strict confidentiality agreements)
4. Cash on Delivery Policy
At Valentina Stay, we offer Cash on Delivery (COD) as our only payment method.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences
- Understand how you use our site
- Improve website functionality
6. Opt-Out Instructions
You have the right to opt-out of receiving promotional emails and marketing messages from us.
- To opt-out, click the “Unsubscribe” link at the bottom of our marketing emails.
- You can also send an email to [email protected] with “Unsubscribe” in the subject line.
- Once we receive your request, we will remove you from our mailing list within 7 business days.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
8. Security of Your Information
We take reasonable precautions to protect your personal information. While no method of transmission over the Internet is 100% secure, we strive to protect your data by using appropriate physical, technical, and administrative security measures.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your personal data
- Object to certain uses of your personal information
To exercise your rights, please contact us at [email protected].
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the Effective Date at the top of the page. We encourage you to review our policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
📧 Email: [email protected]